At Pathway Pediatrics we strive to create a “Medical Home” for our patients and their families. The concept of a medical home was initiated by the American Academy of Pediatrics in the 1960s. As technology has evolved, organizations that look at the quality of medical care have begun to further define what constitutes a medical home and have implemented certification processes. We are in the process of becoming recognized by the National Committee for Quality Assurance (NCQA) as a Level 3 Medical Home. You will see several initiatives in our office that help us fulfill the goals of a medical home.

Pathway Pediatrics will conduct surveys from time to time, and ask that you answer thoughtfully as we will use your feedback to guide us toward quality improvement that is important to you. We will periodically focus on different medical problems or conditions to improve the delivery of care to our patients using evidence based guidelines.

We need your help to become a true Medical Home! Please think of us as the first place to come for advice and care regarding all your child’s healthcare needs. This includes physical health, emotional health, and development as well as a place to help you find the appropriate specialists or access community resources. We also want to help coordinate your care. Let us know if you have been treated by a specialist, an emergency department, or any outside healthcare professional. Informing us of medications, test results, and procedures is key to having a complete understanding of your child’s health. Every time you are seen for care outside of our office, please request that a copy of the visit and/or test result is sent/faxed to us so that we can best serve you.

In addition, let us know if you are using any over the counter medications or have undertaken any self-care regimens.  Review your patient information on the patient portal and tell us if the information we have on file is incomplete or inaccurate. Good care requires a partnership between your family and our office. We appreciate your help and look forward to working with you.

REMEMBER! Whenever you have a question or would like to contact us, log on to your portal to send us a secure message (non-urgent) or call our main number 24/7 to speak with us or obtain information on how to contact the on-call provider. Even on evenings and weekends when the office is closed, reach out to the on-call provider first, as often we may be able to provide care within your medical home, or can direct you to the place that is best suited to care for your child.

Continue to watch our blog for more resources about patient education and self-management support!